When will my order be shipped?

All of our products we carry are custom made to order. Turnaround time varies depending upon items ordered and depending upon the season. During wedding season there may be longer turnaround times.

Hair accessories generally ship within 2 weeks, Flower Girl Dresses 10 weeks, Tutus 4-6 weeks, and Regular Tutu Dresses 6-8 weeks. 

However some items may ship sooner. If you need your order shipped sooner, please contact us prior to ordering for our rush fee rates. 

How much is shipping?

Our shipping rates for customers living in the US is as follows:

Orders up to $25.00-----Shipping  $2.99

Orders $26.00-$50.00--Shipping $6.00

Orders $51 and up-------Shipping $8.50

Do you ship internationally?

Yes we do ship internationally! Just contact me for a shipping quote prior to ordering!

What is your Return or Exchange Policy?

Due to the nature of our all our products being handmade, our items are non-refundable.

However if there is an error on our part we would be happy to exchange it. Please contact us within 48 hours of receiving your item in order for us to do so.

We do not offer exchanges on worn custom made items.

Please be sure to ask all questions regarding sizing/colors prior to ordering as our items are custom made and handmade. We cannot be held responsible if an incorrect size ordered and we are unable to exchange or offer a refund.

** Please remember when ordering, depending upon the item(s) orders can take anywhere from 10-14 business days and then ship. If you are needing an item for a special event such as photos/birthday/wedding etc, please allow yourself enough time to order so that you will receive your item(s) in time. However, we cannot be held responsible for delays with shipping and unable to refund if your item is delayed for an unforeseen reason. We will be sure to communicate with you and let you know if for some reason we are unable to ship your order within the timeframe mentioned above. 

What payment methods do you accept?

We accept Paypal for secure payment processing.

Is your tulle quality tulle?

Yes, we use high quality premium nylon tulle to make our tutus. The netting made from the nylon fibers are flexible and resilient.

Are your items CPSIA compliant?

Yes, all of our items at Princess London's Tutu Boutique are CPSIA compliant.

How do I ensure safety of your products?

Please supervise your precious ones while they are wearing any of our products. While all of our products have been constructed with care, some of our products contain small pieces that could pose a choking hazard. So again, please supervise your princess at all times while wearing any of our products to ensure safety for your sweetheart!

Do you offer custom orders?

Yes, I gladly do custom orders! If your sweetheart has a special occasion such as photo shoot, birthday, wedding, etc I can work with you on customizing colors and styles of your choice. Just contact me to discuss the details!

What is your privacy policy?

Your privacy is very important to us! We will not share, rent, distribute, or make available your information with any third party other than for the purpose of processing your order.

Will I receive the exact items as pictured on the site?

In most cases yes, you will receive the exact items as pictured, however our items are handmade and materials, headbands, flowers, and ribbons are subject to availability. Please keep in mind we will always send you something that matches perfectly!

How do I Take Care of My Tutu or Tutu Dress?

We recommend spot cleaning for tutus/tutu dresses if something has spilled on your tutu. Just use a little soap and water on a soft damp cloth, spot clean, and allow to air dry. To get out the wrinkles we recommend hanging your Princess London's Tutu in the bathroom with the shower on. The steam from the shower will help get any wrinkles out. Tulle should be finger combed to keep it looking fluffy and fabulous.

How do I Fluff My Tutu? 

To begin fluffing the tutu, take a section of tulle and hold it in one hand.  It’s best to put the tutu on when fluffing. Take the top layer of tulle in that section and lift it all the way up to the waistband.  The take the bottom layer and do the same.

It's best to put the tutu on your child when fluffing if they can stand or walk. For infants than aren't walking or standing yet, lay the tutu on a flat surface with the tulle fanned out in a circle.

Next, take another section and follow the same steps. Do this for the entire tutu until all sections are complete.

Can I cancel an order once I have placed it?

Due to the custom handmade nature we are unable to cancel orders once they have been placed. Once an order is received we quickly process the order, and then the items go into production.

 

Thanks so much for reading over our FAQ section and hope you and your precious one enjoy our items we have to offer!

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